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Home
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Cpc Survey
Cpc Survey
05
Dec
2016
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By
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December 5, 2016
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*
Before this survey, were you aware of the Consumer Protection Commission of The Bahamas?
Yes
No
*
Do you think there is consumer protection in The Bahamas for retail bank customers?
Yes
No
*
What is your gender?
Male
Female
Other
*
What is your age?
18-24
25-34
35-44
45-54
55-64
65+
What is your employment status?
Employed
Self-employed
Out of work
A student
Retired
Unable to work
None of the above
*
Where do you conduct most of your banking?
New Providence
Family Islands/Out Islands
*
How often do you go into the branch of a commercial bank?
Often (weekly or more)
Sometimes (monthly)
Occasionally (every few months)
Rarely
Retired
Don’t know
*
What type of account(s) do you have? Select all that apply.
Current/Chequing account
Savings account
Personal loan
Time deposit
Credit card
Car loan
Housing mortgage
Other
*
Do you think that the service fees/charges associated with your account(s) are appropriate for the services you receive?
Yes
No
*
With respect to the number of fees, are there:
Too few fees
A fair number of fees
Too many fees
Don’t know
*
How do you contact your bank? Select all that apply.
Through staff in the branch
Company website
Email
Letters/Mail
Telephone
I do not contact my bank
*
How does your bank contact you? Select all that apply.
Through staff in the branch
Company website
Email
Letters/Mail
Telephone
My bank does not contact me
*
Are you given advanced notice of fee changes (e.g. new fees or fee increases)? If never, skip to question 15.
Almost always
Often
Sometimes
Rarely
Never
How are you notified of any fee changes?
Through staff in the branch
Company website
Email
Letters/Mail
Telephone
*
Have you ever had a complaint or dispute with your bank? If no, skip to question 19.
Yes
No
*
Was your complaint or dispute resolved in a timely manner?
Yes
No
I never pursued my complaint or dispute
I stopped pursuing my complaint or dispute
Not resolved yet
*
Was your complaint or dispute resolved to your satisfaction?
Yes
No
Not applicable
*
How many times did you contact your bank about your complaint or dispute?
0
1
2
3
4
5+
*
Would you recommend your bank to family, friends, or associates?
Yes
No
*
On a scale of 1-10, with 10 being the highest, rate your satisfaction with your local bank. 1 2 3 4 5 6 7 8 9 10
1
2
3
4
5
6
7
8
9
10
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