Complaints from consumers serve a twofold process. Not only does your submission to the Consumer Protection Commission (CPC) serve you in your efforts to receive justice; registering your grievance goes a long way in helping us to detect new perpetrator patterns of fraud and abuse, to shut them down wherever possible.
If you feel that you are a victim of consumer fraud, or are you are dissatisfied with the purchase of a product or service and the matter remains unresolved, the CPC will aid you by mediating your grievance.
Start the process now. You are one click away from resolution:
Begin by gathering together and reviewing all paper work related to the purchase
Your documentation should include all relevant receipts, warranties, contracts and email correspondence
Tell us what happened in your own words
Be brief but also be concise with your explanation
Upload relevant documents (eg. Receipts in PDF or Jpeg file)
Complete and submit your complaint through our online e-complaint form
Please make copies of all of your documentation and secure them until we contact you regarding your particular issue.